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Frequently asked questions

We like hearing your questions.

Which phone would suit me? Why is the battery already out of charge again? How do you use the selfie camera again? And there's really training for mobile phones too? There are lots of answers on this page. For any other questions, simply call us or send us an email. We honestly like hearing your questions.

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Frequently asked questions

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Replacement parts for emporia products

From March 2021, new EU legislation (the Ecodesign Regulation) will apply. Among other things, the aim of this is to facilitate the repair of products and therefore extend their service life. More on sustainability at emporia

Click here for any replacement parts you require for your emporia device.


We are happy to help you. Just call one of our hotlines.

emporia hotline for UK 0044 1923 947 778

emporia hotline for IE 00353 0818 000 102

Mon - FRi 12:00 - 04:00 pm

Or send an email to