How do I know when my smartphone is ready to use?

As with any technical device, difficulties can sometimes occur when you're using a smartphone. How do you detect the cause of a problem and what can you do to resolve it?

Indicators on the home screen will help you with this. The home screen is your smartphone's starting base and will be displayed whenever you turn the phone on or when no functions are in use. You can press the Home button (4) to call the home screen up and return to the starting base at any time.
There are three icons shown along the top of the screen:
(1) Battery charging indicator
(2) Quick Settings
(3) Signal strength

Wie jedes technische Gerät kann auch ein Smartphone mal Schwierigkeiten bei der Benutzung machen. Wie kann man erkennen, wo das Problem liegt und was man selbst tun kann?

Signal strength

If you tap briefly on the signal strength indicator , detailed information on your phone's reception and connections will be displayed.

How strong is the reception provided by your current network?

In this example, the phone's reception strength is 75%.

Which network operator is the phone with and what network
technology is being used at the moment?

This phone is on A1's network and is using a 3G connection.

What is the name of the Wi-Fi network the phone is connected to
and how strong is the connection?

The phone is connected to the Wi-Fi network "MyWiFi" and its current
reception strength is approx. 66%.

What should I do if I can't make or receive phone calls?

If the indicator is showing a reception strength of 0% and a red X instead of the reception bars, you are not connected to a mobile network at the moment.


  • Have you put a SIM card in the phone?
  • Is it in the right way round?
  • Is this SIM card valid or could it have expired?
  • If you use a top-up card, do you have any valid credit left?
  • Are you currently within range of a mobile network?
  • Have you enabled "flight mode"?

Tip: Turning off the phone completely and restarting it can sometimes be helpful. The restart will re-establish the device's connection to the network provider's current cell site too and will often solve this problem.

What should I do if I can't connect to the Internet?

Check the reception indicator. If a 2G connection is shown, you have no access to the Internet. The device must be connected to a network that's at least 3G in order for data to be transferred.

Have you enabled your phone's mobile data connection?
Enable "Mobile data" in Quick settings.

Are you using a SIM card from a network operator that doesn't have
its own mobile network?

Enable Data roaming in Network settings so that the phone allows national roaming and uses your tariff provider's partner network.

Are you connected to a Wi-Fi network?
If the reception indicator displays a red X instead of the name of a Wi-Fi
network, you are not yet connected to a Wi-Fi network.
Enable Wi-Fi in Quick settings, select one of the networks detected by your phone and enter the password for the network.

Battery Charging Indicator

If you tap on the battery charging indicator , your battery's exact charge status will be shown as a percentage.

Don't be irritated by the graphical
indicator, which only gives you a rough idea of the charge status in symbol form: Only the percentage will tell you precisely how much charge your battery has left.

If you have been using a feature phone until now and are used to being able to go a week without having to charge your device, be aware that there is far more demand on a smartphone battery. The screen alone will use considerably more electricity.

As a result, the typical smartphone usually has to be charged every one to two days. The design of the battery in the emporia smartphone means it lasts significantly longer than this with average use

Tip: How to make your battery last longer:

  • Make the period the phone waits before switching to sleep mode as short as possible.
  • Turn off functions like Bluetooth and GPS location searching when you are not using them.
  • Don't expose your phone to the cold for too long.